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1. How do I pay for my item(s)?

Via Paypal.

2. I don't have an account with Paypal, do I have to create one before purchasing my item?

No, you can pay as a guest and Paypal will ask you to create a new account at the end. Although not required, we highly recommend it.

3. How much is shipping?

Standard shipping & handling is 5.99. Any additional items, please add 0.88 to the standard S&H.

For all non-US orders, standard international shipping & handling is 10.99.

4. What method of shipping are you using?

Your items will be shipped First Class Mail via USPS.

5. When will you ship my item and how long will it take for me to receive it?

All items will be shipped within 48 hours of payment.

Your items will arrive approximately 3-5 days after verified payment. Items may take as long as 7 days or more due to unforseen events by your local post office.

Please visit our policy page for more about our shipping policy.

6. Can I get a tracking or confirmation number?

Tracking and confirmation numbers are optional. If you want a tracking or confirmation number, please choose the option during your checkout.

7. Do shipping costs include insurance?

Sorry, insurance is not included in your shipping costs. If you would like insurance, please choose that as an option during your checkout.

8. Why aren't any other carriers offered?

In the best interest of you, our customer, we chose the least expensive carrier.

9. Do you offer international shipping?

Yes, if you're located outside of the US, please purchase the item listed for international customers.

10. I want a refund, am I eligible for one?

Please visit our policy page in regards to obtaining a refund.

11. What are the dimensions of this item?

We apologize, but due to our contract with our manufacturer, we are not authorized to relinquish actual dimensions. Please keep in mind that the O-rings listed on this site were only tested for models 2026/2126/2028/2128; and we do not recommend you to purchase this item for any other models.

Please visit our policy page for further information about other models.

12. Can you tell me how to install the O-ring?

You can download the installation guide in .pdf here (to save: right click>save link as). If you are not comfortable with installing the O-ring yourself, we recommend you to visit the official Eheim site for detailed instructions and diagrams of the unit. If you are also wary of our O-ring, we also recommend that you don't purchase our O-ring and return your unit to Eheim for repairs.


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